The @ML app has been designed for the members of clubs who currently utilise ESP’s Elite management software. Contact your club and they will be able to register your details for web bookings. You will then receive an email with your username and password.

If you are getting a message of ‘Member not found’ when trying to login, this is because the authentication system does not recognise the username and password. Remove both the username and password from the relavent fields and retype them before trying again.

If the name displayed in the primary participant field is incorrect, contact your club to confirm they have the correct details listed in their database. If, following this, the details are still incorrect log out of the app and re-enter your username and password.

The function of adding friends is only possible if you are booking at the club with which you are a member. You will not have this function if you are trying to book at any club where you are not a member. If you believe you are a member at a specific club but still do not have the ability to add friends to a booking then perhaps you are logged in using an incorrect username and password combination.

There are potentially many error messages in the app, all of which we think are self-explanatory. If you are consistently receiving the same error message and it doesn’t make sense to you please use the email submission form below with details of the error message, the club you are trying to book at and any other circumstantial information.

Any booking related questions, e.g. “How do I change my booking time or date?” or “How can I add another participant to my booking?” must be done by contacting the club directly. Details of how to contact each club can be found within the app on the club selection page, (the one with the map), simply click the pin on the map representing the correct club and a popup will appear, a further click on the information ‘i’ will show the club details page. Clicking on the phone number will prompt to initiate a phone call to the club. When you call the club it will make the process easier if you have the time and date as well as the activity booked to hand.

In order to add a friend to a members booking you will need to know their membership code. To find your membership code, you will need to log into the online booking portal for your club. When loggedin there will be an option for MyAccount. Select MyAccount and look for the ‘Update your details’ option. The information drawn when selecting this option will include your ‘Address Code’. It is the Address Code that you will need for each of your friends to make a booking for them. As the app is capable of linking your friends address codes to the contact record on your iPhone there is no need to have to remember this information, the app can do this for you.

Managing your list of friends is something that from time to time you may need to do. Adding to your friend’s list can be done within the app on the participants page. Simply by entering the friends membership code. (See above, “How do I find out my membership code?’), and then selecting ‘Add’ you will be asked to add to an existing record or create a new record. In actual fact what this is doing is looking at your list of contacts and adding a new or updating an existing depending on your choice. The AtMYLeisure app simply adds a social profile to the selected contact which will contain their membership code.
If you need to delete a friend from the list, then within the Contacts app, find the offending contact, and select Edit from the top of the page. Scroll down to the Social profiles and delete the AtMYLeisure social profile from the contact.