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Lili Russell

Office Administrator
David Ross - Chief Executive

David Ross

Chief Executive Officer

David founded ESP in 1989 following a successful early career developing stock control systems for the motor trade. He has a strong technical background coupled with over 25 years experience partnering with the Golf and Leisure industries. David has a detailed understanding of customer requirements and a solid track record of delivering quality sustainable solutions.

Andy Bitton

Development Director

Andy has been with ESP for over 20 years and utilising his 30 years experience in the IT industry drives a team of professionals that are responsible for the development of ESP’s extensive product range.
Andy has been involved with ESP since its inception and has an un-paralleled knowledge of the Golf and Leisure industry.

Niccola Fletcher - Finance & HR Director

Nikkie Fletcher

Finance & HR Director

With over 20 years experience in providing Admin and Accounts support to the company, Nikkie is one of the founder members of ESP. She is particularly committed to providing excellent Front of House service and ensuring that all ESP staff are Customer focused.
She is dedicated to growing the business in the next few years whilst maintaining a solid financial foundation and is looking forward to collaborating in the business decisions required to move us forward.

Lee Turner-Jefferies

Sales Director

Lee joined ESP in 2000, bringing valuable experience from the hospitality industry as a Trainer and Implementation Consultant. After successfully supporting customers in adopting and maximising the Elite Management System, Lee transitioned into the Sales team, where he now oversees all sales and account management activities and has been the primary point of contact for most new customers over the past decade.

With a comprehensive understanding of the Elite Management System and extensive industry experience, Lee has developed a deep insight into the unique challenges and nuances faced by organisations. His expertise enables him to demonstrate how the solution can streamline operations, improve efficiency, and deliver transformational business outcomes for customers across a wide range of sectors. Combining strategic commercial leadership with a customer-focused approach, Lee works closely with both prospective and existing clients to help them maximise the value of their investment in the platform.

Peter Holder

Release & Support Manager

Jenny Fenwick

Finance & HR Manager

Jenny joined ESP in 2014 and has progressed through the company to become Finance & HR Manager. Over the years, she has developed extensive experience across the business, taking on increasing responsibilities in finance, administration, and people management.

Today, Jenny oversees ESP’s finance and HR functions, bringing valuable knowledge, dedication, and a strong understanding of the company to her role.

Martin Porter

Support Analyst

Steven Jaynes

Implementation & Training Manager

Mark Ramsden

Systems Analyst

Declan Snowsill

Support Analyst

Hayley Bennion

Sales Coordinator

Hayley joined the company in 2011, starting her career in Reception before progressing into Account Management and Sales, where she has been a valued member of the team for more than a decade. With extensive experience and a strong commitment to client relationships, she plays an important role in supporting customers and driving business success.

 

James Richards

Implementation & Training Consultant

Lauren Pearce

Admin Assistant

Joining the Administration team in 2023 from a background in early years education, Lauren manages the switchboard, oversees hardware procurement and shipping, and carries out daily reception duties. She plays a key role in maintaining high standards of customer service and ensuring the smooth day-to-day running of front-of-house operations.

Matthew Tibos

Support Analyst

Philip Pereira

Systems Analyst

Ray Reilly

Technical Support Analyst

Rebecca Farr

Finance Administrator

Robert Howe

Implementation & Training Consultant

Steve Mildner

Senior Business Development Manager

Steve joined in 1999 and has been helping our customers make the best use of Elite in their business.

Steve looks after many of our customers on a day to day basis and has an in depth understanding of the business sectors that ESP operate within.

Steven Potter

Support Analyst
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