Hayley Bennion

Let ESP ease the transition process of the new HMRC Making Tax Digital Legislation by providing the Digital Link between your Elite Management Software and your Accounts Software so that you can be confident that this part of your Business complies. Under the new legislation HMRC are insisting that all VAT registered Companies keep full digital records. Manually inputting information onto your accounts system from your Elite Management System will not be acceptable from 2020. "Where records are maintained in more than one system there must be a digital link…

Interested in expanding your teams knowledge of the Elite Software one bite at a time? Book a BiteSize 2.5 Hours Online dedicated session with one of our experienced Training Consultants. Designed and tailored to assist you, our valued customer, in better understanding of Elite software elements and getting the most out of its capabilities. Many businesses can't afford to have staff members out of the business for a whole day at a time to train, so why not try BiteSize! What is it? We recognise how challenging it is to…

Listening to customers is one thing, but acting on the feedback is much more difficult, earlier this year we invited all our customers to take part in our survey to find out more about the service we provide in the eyes of the customer. Please contact your account manager if you need a copy. Customer service is an endless journey and is something that can always be improved, at ESP Leisure we are committed to this journey and are constantly looking at ways to develop and enhance the service we…

  Key Task Refreshers What to know how to use the system but were always afraid to ask? This summer the focus for the How Do I sessions is on key task refreshers ESP Leisure Ltd Europa House,1 Kimpton Link, Kimpton Road Sutton, Surrey SM3 9QP United Kingdom

As part of our ongoing commitment to improve the level of support we offer to our customers, we have now introduced How Do I videos for our v6 software. These can now be found on our YouTube channel. Just click here for our YouTube channel to see the videos currently available. This also includes videos for the v5 software. We will continue extend our library of these with more videos over time.

Gaudet Luce Golf and Leisure Complex - A quick Q & A Introducing Gaudet Luce Golf and Leisure Complex. Voted Worcestershire's Number 1 golf club by Golfshake, Gaudet Luce offers golf for all levels, from growing formats like Footgolf right through to 36 hole courses, driving range and putting green. They also have an award-winning chef and offer great relaxing facilities for casual members through to weddings and functions.     "ESP has been a huge benefit to us over the past 5 years, giving us key data that has…

So, as many of you will know, CRM stands for Customer Relationship Management, but what does this really mean? For some this means marketing, for others it means a sales database and for others a communications register. So what is the right answer? The real answer is a combination, but it depends on your business, your goals and your customers. CRM is typically a technology solution that helps you deliver strategies to manage sales for new business and prospecting as well as manage existing business relationships and customers. In the…

As we all know, taking back-ups of club data is a chore, but we all know the importance of doing it, right? ESP's Ray Reilly does, that's for sure. Ray, a member of the support team at ESP Leisure for the past 13 years, works closely with our clients and system users. As part of his day to day duties of looking after our customer server base, he uncovered a few challenges that our clients were having around data back-ups, that were causing some headaches. Typically, ESP clients would tend…

West Hants is a prestigious and luxurious facility that boasts internationally renowned clay tennis courts, an indoor tennis centre, four squash courts, a state of the art gymnasium, two air-conditioned fitness studios as well as an indoor heated swimming pool and a dedicated High Performance Gym. ESP are providing Admin, Access Control, Retail and Bookings modules to this fantastic sports and fitness venue and look to forge a great partnership.